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IPsoft makes it possible to transform business performance through the employment of digital labor. Every day we automate thousands of IT and business processes for enterprises across a wide range of industries. IPsoft is a disruptive technology company, pioneering innovation in the development and delivery of autonomic and cognitive technologies.

Coordinates: 40°42′10″N74°00′50″W / 40.70278°N 74.01389°W

Amelia
Industry
Formerly	IPsoft, inc.
Type	Private
Founded	1998; 23 years ago^[1]
Founders	Chetan Dube
Headquarters	, U.S.^[2]
Worldwide
Key people	Peter A. Benoliel (Chairman) Chetan Dube (President and CEO) Jonathan Crane (Chief Commercial Officer)
Products
Website	amelia.com

The company was founded as IPsoft, Inc., in New York City in 1998 by Chetan Dube, a former professor at New York University at the Courant Institute of Mathematical Sciences. His research was focused on deterministic finite-state computing engines. The company rebranded to Amelia, an IPsoft Company, in October, 2020. Products Amelia.
Is an American multinational technology company.It primarily focuses on artificial intelligence, cognitive and autonomic solutions for enterprises. IPsoft is the world leader in Enterprise AI Its main products are Amelia, a cognitive AI platform; 1Desk, an autonomic framework for IT operations; and IPcenter, an autonomic IT management platform.

Amelia,^[3] formerly known as IPsoft, is an American technology company. It primarily focuses on artificial intelligence, cognitive and autonomic solutions for enterprises.Amelia, an IPsoft Company is the world leader in Enterprise AI.^[4]Its main products are Amelia, a conversational AI platform, and Amelia HyperAutomation Platform (formerly 1Desk), an autonomic framework for IT operations.

The company is headquartered in New York City, and has offices in 13 countries.^[5] Amelia serves more than 550 of the world's leading brands, including more than half of the world’s largest IT services providers.^[6]

History[edit]

The company was founded as IPsoft, Inc., in New York City in 1998 by Chetan Dube, a former professor at New York University at the Courant Institute of Mathematical Sciences. His research was focused on deterministic finite-state computing engines.^[7] The company rebranded to Amelia, an IPsoft Company, in October, 2020.^[8]

Products[edit]

Amelia[edit]

Amelia is an AI-based digital assistant. Its branded cognitive capability (i.e., human behavior emulation) is credited to a virtual brain divided into six sub-units (or sub-brains, as the company calls them): semantics, logics, process memory, emotional memory, social-talk and episodic. The underlying technology is text-based, with text-to-speech capability.^[9] The avatar is based on Lauren Hayes, a professional model.^[10]

Amelia was first released in 2014.^[11]^[12] Version 2.0 was released in 2015.^[13]^[14] Version 3.0 was released on June 1st 2017. By 2018, Amelia had been deployed in some capacity for customer care by about 25 companies, including SEB Group,^[15] and Accenture^[16] among many others.

Amelia was called a 'leader' by Forrester and Everest Group in 2019 and 2020, respectively.^[17]Previously, Everest Group rated Amelia the highest-rated 'intelligent virtual agent' on the market in a 2018 report.^[18]Forrester Research said '[Amelia's] robust NLU and dialogue management, married to enterprise-grade security, make it a top pick for companies looking to do more than just answer questions.'^[19] BPO Analyst firm NelsonHall said '[Amelia's] emphasis on ‘conversations and empathic responses' differentiates the software from more transitionally focused cognitive software.'^[20] In February 2018, IPsoft received the Techie Award of TechWorld magazine, in the 'Best Use of Emerging Tech' category, for Amelia and its underlying technologies.^[21]

Amelia offers two certifications for proficiency with the platform: Amelia Certified Professional (ACP) and Amelia Certified Expert (ACE).^[22]

Amelia HyperAutomation Platform[edit]

Released in 2017,^[23] Amelia HyperAutomation Platform (formerly 1Desk)^[24] is an enterprise-scale autonomic framework that integrates IT operations and shared services.The platform integrates with Amelia to access the autonomic framework via a conversational interface.

Amelia HyperAutomation Platform features an integration framework to connect with any existing platform with an open API.Its proprietary Machine Learning functionality (internally dubbed “IPconnect”) recommends new automations based on observed behaviors of human workers.

IPcenter[edit]

IPcenter, a predecessor of the Amelia HyperAutomation Platform, was an autonomic IT management platform that automated monitoring and remediation of network services. It was first released in 1999.IPcenter contains a library of more than 20,000 “virtual engineers”; automations routines for network management.The industry analyst Everest Group named IPcenter as the top leader in IT Operations Automation in June 2017.^[25] Although some companies continue to use IPcenter, the product is no longer sold.

IPsoft maintains an official certification program named IPcenter Certification Program for Clients & Partners. It has four certification levels (by increasing requirements): IPcenter Certified Associate (ICA), IPcenter Certified Professional (ICP), IPcenter Certified Expert (ICE), and IPcenter Automation Expert (IAE).^[22]

References[edit]

^'IPsoft - About'. IPsoft Inc. Retrieved 2018-02-06.
^'IPsoft - Global Presence'. IPsoft Inc. Retrieved 2018-02-06.
^'IPsoft Honours Pioneering Spirit of Cognitive AI Innovation With Rebrand to Amelia'. AiThority. 1 October 2020. Retrieved January 28, 2021.
^'IPsoft: A Global Leader in Artificial Intelligence and Cognitive Tech Systems'. Analytics Insight. September 10, 2018. Retrieved April 25, 2019.
^Lepofsky, Alan (2018-06-25). 'Event Report: IPsoft Digital Workforce Summit 2018'. Constellati

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